Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the online course provided by Sam Shearer, creator of The Spine Solution Program (referred to as the "Instructor," "we," "us," or "our"). By accessing or using the Course, you agree to be bound by these Terms.
1. Course Content
1.1 The Course includes instructional videos, written content, exercise programs, and a resistance band kit to aid individuals in managing their back pain.
1.2 The content provided in the Course is for educational purposes only and does not constitute medical advice. It is not a substitute for professional medical diagnosis, treatment, or advice. Consult with a qualified healthcare professional before beginning any new exercise program.
1.3 The Instructor reserves the right to update, modify, or remove any content in the Course at any time without prior notice.
2. Access and Use
2.1 Upon purchase of the Course, you will receive access to the Course materials for a specified period, as outlined in the purchase agreement.
2.2 You agree to use the Course materials solely for personal, non-commercial purposes. You may not distribute, reproduce, modify, or sell the Course materials without prior written consent from the Instructor.
2.3 You are responsible for maintaining the confidentiality of any login information provided to access the Course. You agree not to share your login information with third parties.
3. Support and Feedback
3.1 The Instructor will provide support via email to answer questions related to the Course content. However, responses may be subject to availability and may not be immediate.
3.2 The Instructor will provide feedback on exercise form via email, based on the information and videos submitted by the individual. However, the Instructor is not liable for any injuries or damages resulting from incorrect exercise form or technique.
4. Payments and Refunds
4.1 Payment for the Course is due at the time of purchase. All payments are non-refundable, except as required by applicable law.
4.2 In the event of a refund request, please contact us at [email address] with details of your request. Refund eligibility will be determined at the discretion of the Instructor.
4.3 Exercise Band Return: In order to be eligible for a refund, individuals must return the exercise bands provided with the Course in their original condition. Failure to return the exercise bands may result in a deduction from the refund amount or refusal of the refund request.
5. Intellectual Property
5.1 All intellectual property rights in the Course materials, including but not limited to videos, written content, and exercise programs, are owned by the Instructor or its licensors.
5.2 You may not use, modify, or distribute any Course materials for commercial purposes without prior written consent from the Instructor.
6. Disclaimer of Warranties
6.1 The Course materials are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied.
6.2 The Instructor makes no warranties or representations regarding the accuracy, completeness, or reliability of the Course materials.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, the Instructor shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Course materials.
7.2 You agree to indemnify, defend, and hold harmless the Instructor from and against any claims, damages, liabilities, costs, or expenses arising from your use of the Course materials.
8. Data Privacy and Security
8.1 This Data Privacy and Security Policy outlines how we collect, use, and protect personal information collected from users of our Course. By accessing or using the Course, you acknowledge that you have read, understood, and agree to be bound by this Policy.
This Data Privacy and Security Policy ("Policy") outlines how Sam Shearer ("Instructor", "we", "us", or "our") collects, uses, and protects personal information collected from users ("you" or "your") of our online course on managing back pain ("Course").
1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, and other contact details when you register for the Course or communicate with us via email or other channels.
1.2 Payment Information: If you make a purchase for the Course, we may collect payment information such as credit card details or other payment account information. However, we do not store payment information on our servers. Payment transactions are processed securely through third-party payment processors.
1.3 Usage Information: We may collect information about how you access and use the Course, including your IP address, browser type, device identifiers, and other usage data.
2. Use of Information
2.1 We may use the information collected for the following purposes:
- To provide and maintain the Course;
- To communicate with you regarding your account, purchases, or inquiries;
- To personalise your experience and improve the Course;
- To analyse usage trends and administer the Course.
2.2 We will not sell, rent, or lease your personal information to third parties without your consent, except as required by law or as necessary to provide the Course.
3. Data Security
3.1 We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
3.2 You are responsible for maintaining the confidentiality of your login information and for any activities that occur under your account.
4. Data Retention
4.1 We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
4.2 Upon request, we will delete or anonymise your personal information, unless we are required to retain such information by law or for legitimate business purposes.
5. Third-Party Services
5.1 The Course may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party sites or services.
5.2 We encourage you to review the privacy policies of any third-party sites or services that you interact with.
6. Children's Privacy
6.1 The Course is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request deletion of the information.
7. Changes to this Policy
7.1 We reserve the right to update or modify this Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting the revised Policy on the Course.
7.2 By continuing to access or use the Course after any revisions become effective, you agree to be bound by the revised Policy.
8. Contact Us
8.1 If you have any questions or concerns about this Policy or our data practices, please contact us at [email protected].
By accessing or using the Course, you acknowledge that you have read, understood, and agree to be bound by this Policy.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
9.2 Any dispute arising out of or relating to these Terms shall be resolved exclusively through binding arbitration in Melbourne, Australia. Each party shall bear its own costs and expenses related to the arbitration.
10. Changes to Terms
10.1 The Instructor reserves the right to update or modify these Terms at any time without prior notice. By continuing to access or use the Course after any revisions become effective, you agree to be bound by the revised Terms.
11. Contact Us
11.1 If you have any questions or concerns about these Terms or the Data Privacy and Security Policy, please contact us at [email protected].
By accessing or using the Course, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Data Privacy and Security Policy.
